This course covers pervasive topics concerning quality management systems, such as total quality management (TQM), benchmarking, and the ISO standards. A pervasive consideration is the pursuit of quality in all aspects of the organization’s activities. Benchmarking and TQM are aspects of the modern approach to quality. Quality management has been recognized by the International Organization for Standardization, which has issued quality assurance standards.
Course Publication Date:
October 11, 2021
This course is available with
NO ADDITIONAL FEE if you have an active
self study membership or
all access membership or can be purchased for
$20.00!
| Author: | Delta CPE |
| Course No: | BMO-BENCHMARK-40111 |
| Recommended CPE: | 2.00 |
| Delivery Method: | QAS Self Study |
| Level of Knowledge: | Overview |
| Prerequisites: | None |
| Advanced Preparation: | None |
| Recommended Field of Study: | Business Management & Organization
|
|
|
|
Learning Objectives
- Identify the difference between quality of design and quality of conformance.
- Recognize major components of Total Quality Management (TQM).
- Identify the different types of quality costs.
- Recognize major quality standards and different techniques for measuring quality.
- Recognize the benefits and characteristics of a benchmarking program to improve overall quality.