Effective Business Communications
Good communications, oral or written, is the key to success in business life. The course is intended to assist business people in gaining understanding of the communication process, writing and organization methods, and oral aspects of communication in business. Emphasis is also placed on new technology in business communications, including e-mails, blogs, social networking, and meeting systems. Effective Business Communications is intended for:
  • People in business who have not studied business communications---particularly business writing--as part of their formal education.
  • Students preparing for subject or credit examinations and practitioners in fields in which competence in communication skills is part of a certification program.
  • Business, government, and educational organizations conducting in-service training programs.
The course is easy to use and should assist the user in gaining understanding of the communication process, writing and organization methods, and oral aspects of communication in business. At the same time, to develop skill in applying this understanding takes practice which can only be gained in day-to-day application.

Course Publication Date: August 01, 2016

This course is available with NO ADDITIONAL FEE if you have an active self study membership or can be purchased for $140.00!

Author:Delta CPE
Course No:COM-BUSCOMM-4806
Recommended CPE:13.50
Delivery Method:QAS Self Study
Level of Knowledge:Basic
Advanced Preparation:None
Recommended Field of Study:Communications and Marketing
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Learning Objectives
  • Identify elements of the communication process.
  • Identify the influence of behavioral science on management and communication.
  • Define examples of kinesic communication.
  • Identify examples of meta-communication.
  • Recognize examples of effective word usage.
  • Identify simple, compound and complex sentences.
  • Differentiate between positive and negative sentences.
  • Recognize several techniques for emphasizing an idea.
  • Identify correct effective use of paragraphs for different written reports.
  • Identify elements for planning an effective message.
  • Recognize the different types and usages of business letters.
  • Recognize the different types of unpleasant business communications.
  • Identify effective techniques of collection and credit letters.
  • Identify effective sales and persuasive written communication.
  • Recognize the convincing evidence for a sales presentation.
  • Identify the characteristics of a delinquent debtor.
  • Identify effective elements for condolence or sympathy letters.
  • Recognize the components of other unique/special communication pieces.
  • Recognize the attributes of a person who deserves a job.
  • Identify the information and content of an effective resume.
  • Define the basics of good job applications.
  • Recognize strong components and usage of elements within an application.
  • Recognize the nature of business reports.
  • Identify different research methods.
  • Recognize the logical steps in problem solving.
  • Identify the best methods to collect and organize data.
  • Recognize organization methods to develop a better report.
  • Recognize the report outlining process.
  • Define the steps to organize a report in logical sequences.
  • Identify effective introductions, findings, conclusions and recommendations.
  • Recognize the advantages of tables, charts and graphs in a report.
  • Define the types of charts and graphs used to present quantitative data.
  • Define an objective writing style.
  • Recognize the proper tense, accurate nouns and pronouns.
  • State the effectiveness of using common language.
  • Recognize useful devices for good transitions.
  • Define the factors that contribute to a finished report.
  • Recognize objectivity in a report.
  • Identify proper use of documentation and footnotes.
  • Recognize the characteristics of a memorandum and short reports.
  • Identify the useful application of memos and shorter reports.
  • Recognize the principles of effective listening.
  • Identify detrimental listening habits.
  • Recognize the four types of speaking styles.
  • Identify how the Internet and telecommunication services impact business communications.
  • Recognize newer technologies used in communications.

CPE Depot Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

Sponsor Number: 109423


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